Privacy Policy of Mr. Crane

Effective Date: 02.22.2024

1. Introduction

Mr. Crane is committed to safeguarding the privacy and security of our customers and website visitors. This Privacy Policy details our practices concerning the collection, utilization, and protection of personal information for individuals interacting with our services within California, Nevada, Arizona, and Colorado. Upholding the privacy of our clients is a cornerstone of our operations, as we strive to foster a secure and respectful service environment.

2. Information Collection and Use

2.1 Types of Personal Information Collected

We collect personal information through form submissions and call tracking. The types of personal information collected include:

– Names

– Email Addresses

– Telephone Numbers

– Job Information provided by customer

This information is utilized exclusively for marketing, analytics, and customer relationship management (CRM) purposes and is only retained so long as necessary to achieve these purposes.

2.2 Purpose of Data Collection

The primary objectives for collecting personal data include:

– Enhancing our understanding of client needs.

– Improving the quality of our services.

– Facilitating effective communication regarding our offerings.

2.3 Use of Call Tracking Services

For operational efficiency and to better understand our customer service interactions, Mr. Crane employs CallRail, a call tracking service. This tool is used strictly for reporting purposes, such as measuring call volumes, tracking the effectiveness of our marketing campaigns, and improving customer service. Please be assured, we do not use CallRail to analyze the content of the calls or for any form of cross-context behavioral advertising. Our use of CallRail is focused on enhancing our service quality and responsiveness to our clients’ needs.

3. Consumer Rights Under the CCPA

In accordance with the California Consumer Privacy Act (CCPA), California residents are entitled to the following rights:

– Right to Know: You can request details about the collection, use, and sharing of your personal data.

– Right to Delete: You have the option to ask for the deletion of your personal information collected by us.

– Right to Non-Discrimination: Exercising your CCPA rights will not lead to discriminatory treatment by Mr. Crane.

Mr. Crane does not engage in the sale of personal information to third parties or in the sharing of your personal information for the purpose of cross-context behavioral advertising. We are dedicated to respecting your rights under the CCPA and will implement measures to ensure your personal information is treated with the utmost respect and care.

4. Data Management and Security

We take significant precautions to manage and secure your personal information against unauthorized access. Collected personal data is transferred to Salesforce for CRM purposes, and our website is protected with a public key certificate. Our company does not directly collect cookies on our website for tracking or analytical purposes. However, we use third-party services such as Google Ads and CallRail, which may use cookies to provide insights into how our website is used and to deliver targeted advertising based on user interactions with our site. These cookies help us in analyzing the effectiveness of our marketing campaigns and in improving the services we offer.

We encourage you to review the privacy policies of these third-party services for more detailed information on their use of cookies and how they manage the data collected:

– Google Privacy & Terms []

– CallRail Privacy Policy []

Please note that you have the option to manage and refuse the use of cookies through your browser settings.

4.1 Google AdWords

Mr. Crane utilizes third-party advertising services, such as Google Ads, to deliver targeted advertising to our customers. These services may engage in cross-context behavioral advertising, which involves tracking your activities across different websites and online services to provide personalized advertising experiences. While Mr. Crane does not directly collect or share information for these purposes, our third-party partners may use cookies or similar technologies to gather data about your interactions with our site and others.

We are committed to transparency and respect your privacy choices. For more information on how these services use your data and how you can manage your preferences, please review the privacy policies of our advertising partners:

– For information on how to opt out of personalized advertising, visit [Your Ad Choices]( or the ad settings on the respective services.

4.2 Google Analytics Usage

Mr. Crane utilizes Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to understand how our website is used and to improve our service offerings. Google Analytics collects information such as how often users visit our website, which pages they visit when they do so, and what other sites they used prior to coming to our site. We use the information we get from Google Analytics only to improve our website and the services we offer. Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information.

We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. Additionally, if you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js). If you want to opt out, download and install the add-on for your web browser from the Google Analytics opt-out page.

For more information on how Google processes and collects your information in regard to this product and how you can opt-out, please see Google’s privacy policy or visit the Google Analytics opt-out page.

5. Consumer Request Process

To exercise your rights under the CCPA, please follow the steps outlined below:

1. Contact Us: Submit a request via our designated email address or through a form on our website.

2. Verification: We will verify your identity for your security before processing your request.

3. Response: Within 45 days, we will address your request by providing the requested information, confirming deletion, or resolving your concerns as applicable.

6. Contact Information

For inquiries or requests regarding your personal information and privacy, please call us at (714) 410-6985

7. Children’s Privacy Policy

We do not knowingly solicit data from or market to children under 16 years of age. By using this website or Mr. Crane’s services, you represent that you are at least 16 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of Mr. Crane’s website and services. If we learn that personal information from users less than 16 years of age has been collected, we will deactivate any related account and take reasonable measures to promptly delete such data from our records.

8. Applicants, Employees, and Former Employees

This Personal Information Collection Disclosure is provided pursuant to the California Consumer Privacy Act (CCPA) which requires that we notify you prior to collecting your personal information. Please be advised that Mr. Crane (the “Company”) collects, uses and maintains certain personal information about its job applicants, as well as its current and former employees. This personal information is collected and used for multiple purposes including (i) evaluating job applicants and candidates; (ii) making employment decisions, (iii) obtaining and verifying background checks on job applicants; and (iv) maintaining job applicant data and information for statistical tracking and for compliance with state and federal laws and regulations. The Company does not sell your information to third parties. Any information collected or generated may be retained for the period of time required under applicable federal, state, and local statutes or ordinances. The categories of personal information that are collected include but are not limited to the following:

  • Personal Identifiers: Name, alias, gender identity, date of birth, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, or other government identification and signature.
  • Application and Background Disclosure Information: Job application, resume, references supplied, right to work information, background check results, drug test results, physical screenings results, job interview notes, and candidate evaluation records.

  • Education and Employment Information: Transcripts or records of degrees and vocational certifications obtained; previous employment history and employment verification.

  • Protected Classifications: Race, ethnicity, national origin, disability, religion, sex, disability, age, gender, sexual orientation, gender identity, citizenship status, marital status, veteran or military status.

  • Other Personal Information Collected: Information obtained through a hiring interview; stage in your life and personal characteristics; profile or summary about an applicant’s preferences, attitudes, intelligence, job knowledge, abilities, and aptitudes; inferences or insights we may draw from such information; and any other information you provide directly to us.

9. Changes to Our Privacy Policy

We reserve the right to amend this privacy policy at our discretion. Any changes will be posted on our website, along with an updated revision date.

This privacy policy is effective as of 2.22.2024 and was last updated on 3.19.2024